Patient Portal FAQs

Portal-Related Questions

Can I access my entire/complete chart?

The patient portal does not contain your complete medical record.

How can I obtain a copy of my entire medical record?

Where does my health information come from?

All of your information is pulled directly from your electronic health records. You will see information from your visits to AtlantiCare Health system locations. It does not contain information from any visits to independent physicians’ offices outside of our organization, even if they are physicians who work with AtlantiCare Health. Also, information from Behavioral Health visits is not displayed, due to strict privacy laws regarding that information

Can I share my password with a family member so I don’t have to sign them up separately?

No, this is not recommended. Each person should have his or her own AtlantiCare Health Patient Portal account. That way, you will always have the choice in the future to stop sharing your information with another person.

Can my spouse and I use the same email address to request our invitations?

Yes, you can use the same email for your patient portal invitations, but will need to create separate accounts with unique usernames and passwords.

What should I do if I change my email address?

Please be sure to promptly let us know your new email address, to ensure that you do not miss any notifications. You can stop by any of your AtlantiCare locations and fill out a new registration form. Then, we will send another invitation to your new email address. To ensure the privacy of your medical information, we cannot accept a change of email address over the phone.

What is Cerner Health?  What is eClinicalWorks?

Cerner and eClinicalWorks are the companies that provide AtlantiCare’s electronic medical record system and our patient portal. The login ID that you create when registering for AtlantiCare Health Patient Portal is sometimes referred to as a Cerner or eClinicalWorks Health account.

I don’t see all of my clinic/provider listed in the portal? Why?

You will only see and be able to message clinics/providers where you have an established relationship through a previous or upcoming visit. If your provider's clinic is active on the portal, please contact your provider's office and let them know that your provider is not listed.  
How will I know when I have a new message?
When a new message arrives in your Patient Portal inbox, an email alert will be sent to the email address you provided when you set up your account. NOTE: Please notify your provider’s office if your email address changes.

Can I enter information into the Portal?

Other than secure messaging, you will be able to update your demographic information.  Future enhancements will include questionaries’ and other modules to upload health related information.

Is technical support available?

Technical support is available at no charge, 24 hours daily.

Privacy

All personally identifying information shared through the AtlantiCare Health-E You Patient Portal (such as your name and email address) will be treated with the highest levels of confidentiality. We will never share, sell or lease your personally identifying information with any person or organization outside of AtlantiCare.

Security

AtlantiCare’s Health-E You Patient Portal uses advanced encryption technology to protect your personal information, as well as the messages shared between you and your AtlantiCare providers.

 


 

Portal-Related Terms

Transition of Care Summary

A transition of care summary is used to help ensure the coordination and continuity of care when patients transition between different locations or different levels of care within the same location. It provides essential clinical information for the receiving care team and helps organize final clinical and administrative activities for the transferring care team. This document improves transitions and discharges, communication among providers, and cross-setting relationships which can improve care quality and safety.

What is a Personal Health Record (PHR)?

A Personal Health Record (PHR) gives you the ability to document, store, and manage your personal health-related information and records from any number of healthcare organizations. It is not the same as AtlantiCare Health Patient Portal, which is a patient portal that displays information from AtlantiCare Health facilities electronic health record. Please remember this is not the patient portal.