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Sharing Days Optional Workships

Session 1 - August 19, 2010, 8 am – 6 pm, Sheraton, Atlantic City, NJ
Session 2 - October 21, 2010, 8 am – 6 pm, Caesars, Atlantic City, NJ
Session 3 - February 28, 2011, 8 am – 6 pm, Atlantic City, NJ

Learn about our Sharing Days Optional Workshops

The Malcolm Baldrige National Quality Award is extremely meaningful to AtlantiCare because it affirms the outstanding progress we have made in our 22-year quest for excellence, involving the revolutionary vision, commitment and hard work of our trustees, our leadership team, our staff, our physicians, our volunteers and our community. It is now our privilege to share our experiences and learnings with you and wish you much success on your own quest for performance excellence.

Baldrige Journey

• Where it Began
• The Search for Quality

Leadership

• How do mission, vision, and values create alignment and foster excellence?
• What is the role of senior leadership?
• How can an organization engage a community?

Strategic Planning

• How does AtlantiCare utilize strategic planning to create organizational sustainability?
• How does AtlantiCare deploy strategic goals to the entire workforce?
• The challenge of integration

Customer Focus

• What is the Voice of the Customer saying?
• How does AtlantiCare use Voice of the Customer to create a patient and stakeholder focus?
• Satisfaction vs. Loyalty

Measurement, Analysis, and Knowledge Management

• How does AtlantiCare design measurement process to ensure agility?
• Best practice sharing at AtlantiCare

Workforce Focus

• How does AtlantiCare create workforce alignment with strategic goals?
• How does AtlantiCare create employee engagement and retention?
• Rewards and Recognition

Process Management

• How does AtlantiCare infuse innovation into process design and management?
• Voice of the Customer and process design

Break-out Sessions

• Sessions will be tailored based on the attendees areas of interest.
• Not all categories will be offered as break-out sessions.