Work From Home FAQs

Work from Home

What options do I have for Working At Home?

• If the applications you need are all published in Citrix, then all you need is a home computer. If you have never logged into Citrix from that particular computer, you may need to follow the appropriate Citrix Receiver install instructions. Once Citrix Receiver is installed, then you may log into Citrix through the Access page (https://access.atlanticare.org).
• If you have an AtlantiCare laptop, then Citrix Receiver is already installed and you are ready to log into Citrix! Just browse to the Access page (https://access.atlanticare.org) and log in with your AtlantiCare credentials.

I only need e-mail! What can I do?

If you only need e-mail and do not need Microsoft Office or any other AtlantiCare applications, then the web version of Outlook (OWA) may work out better for you. It has most of the same functionality Outlook has, but works in a web browser. To access it, just browse to https://mail.atlanticare.org and log in with your AtlantiCare credentials.

I have been advised to use a Virtual Desktop (VDI) with Office. How do I use one from home?

When you log into the Access page, at the top you'll see a tab for Desktops. This tab contains all VDI Desktops you have access to. If you have been already approved for the Office VDI, then you will see an icon for OFFICE, which contains the Microsoft Office suite including Outlook, Word, Excel, and Teams. If you do not have this icon, then you have not been approved for that VDI yet and will not be able to use it.

How do I access my work desktop through Remote Desktop? I have been set up for remote access already.

When you log into the Access page, there is an icon named "Remote Desktop Connection". You can launch this icon, and it will prompt you for a computer name. Enter the name of the work desktop you are attempting to remote into. If you have not been explicitly told that your work desktop is set up for you to remote into, this will fail.